Delivery, Terms and Conditions

WHAT YOU WILL RECEIVE
All my prints are sold unframed. Smaller prints are backed on board and celophane wrapped whilst larger prints are rolled in tissue so they can be sent in a large tube. All my prints are hand printed. Linocuts are printed by me at my workshop in Felixstowe Suffolk. Lithographs are printed at Curwen Studio in London and screen prints are printed at Penfold Press in Yorkshire.

Please be aware that because all my prints are hand made there may be very slight variations from one print to another. Also please note there may be variations in colours dependant on the calibration and settings of individual computer screens.

Please do not hesitate to contact me regarding cancellation, returns or any other problems.


FREE DELIVERY TO UK ADDRESSES
All orders sent to UK mainland addresses will be sent via the Royal Mail and will require a signature on delivery.


ALL OTHER DESTINATIONS
There is a flat fee of £20 for orders to all other destinations
Prints will be sent via Royal Mail International Signed For.

All custom charges, taxes or import duties that may be payable are the sole responsibility of the purchaser


DELIVERY TIMES
I aim to ship orders within 3/4 days of receipt.

For UK addresses, smaller items are shipped by Royal Mail Special Delivery (which will arrive the day after shipping). Larger items are generally sent by ParcelForce using their 48 hours service.

If you’re purchasing a gift and need delivery by a specific date please contact me first.


RETURNS
Please contact me if you need to return a print.

To be eligible, returns have to be made within 28 days of delivery. The print must be in the same condition that you received it. It must also be in the original packaging and packaged carefully for return postage.

In the event that your print arrives damaged please contact me.


PRIVACY AND DATA PROTECTION
When you place an order with me you will have given me your name, email address, home address and telephone numbers. I will never share these details with third parties. From time to time I send out an email newsletter to those who have bought from me in the past. If you would prefer not to be contacted just click unsubscribe at the bottom of the email and you will be removed from my mailing list.


SECURITY
If you opt to pay via Bank Transfer you will be sent my bank details allowing you to pay directly into my account. You will not need to divulge any of your own bank details so this form of payment is entirely secure. You can opt to pay via PayPal. They provide secure online credit card and debit card payment solutions. When your order is placed on my website, your credit card information is encrypted by PayPal secure online payment processing. I do not receive any of your credit/debit card details as this is handled entirely by PayPal.


PRICES
I reserve the right to alter prices at any time. Any changes will be confirmed to you at the time of ordering.


RECEIPT OF ORDER CONFIRMATION
Once you have placed an order with me you will receive a receipt confirmation email. Please keep this in a safe place. If you do not receive this email please contact me so I can confirm I have received your order.


AVAILABILITY OF GOODS
All items are subject to availability. I will inform you as soon as possible if a print you have ordered is not available.


COPYRIGHT
All rights, including copyright, for this website are owned by or licensed to Clare Curtis.

Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Clare Curtis.